Managing to keep and enhance customers satisfaction at a higher level is one of the main goals of every company. When your customers are satisfied they become more loyal to you, not mentioning that and your sales go up.
Our analysts help you measure and improve customer satisfaction. When advising you about the ways to obtain higher loyalty and customer quota, when indicating you the attributes which need to be modified in order to achieve that, we make use of models similar to VOICE and Savitz Customer Retention.
- How does customer satisfaction impact sales?
- What should be changed to increase satisfaction?
- What changes will have the greatest impact on market share?
- What will happen to our market share if our competitors make changes?